Help & Support

How Long Will My Order Take To Process?

Once we receive your order you can have your order within 24 working hours.

What Are My Payment Options?

You can pay via the following, whichever is most convenient for you.
• Cash On Receipt
• Credit Card
• Debit Card
• Direct deposit
• EFT

If paying via credit card – our secure site will redirect your payment to your banking page for you to enter your card details after selecting the “Place Order” button. Secure payment confirmation will also happen here. Upon completion you will be taken to the order confirmation page.

Our mission statement is providing the finest lingerie etc., whilst providing exceptional and extraordinary customer care, discretion and attention at all times.

Our supplier’s products are carefully vetted, well-researched and aligned with their brand and product strategy, ensuring that every item meets the highest standard of sensual luxury.

As per our strict Privacy Policies and Terms and Conditions, the use of private information on the e-commerce platform (i.e.user’s personal information, credit / debit card details, place of address, and contact details), which are required for executing orders, will be kept in the strictest confidence by the provider and under no circumstances will be sold, or divulged to third parties. This excludes the use of the user’s delivery address and contact details, which will be issued to the Courier service provider, in order to fulfil your delivery if need be.

As more and more consumers shop online, new risks are exposed whilst the anonymity of the internet poses the danger of unauthorised credit/debit card purchases. In light of this we implemented the highest level of security measures currently available to online consumers.

Our SSL Web Server Certificates has the most visible security indicator – the green address bar in your browser – assuring you that our web-site is secure and that your identity has been authenticated to the industry’s highest standard. Whenever you see the green address bar you gain the confidence to complete your transaction in a safe and secure environment.

We advise that you are extra-careful when ordering lingerie etc., and please make use of our Sizing Guides to avoid disappointment. We want you to love your purchase, so please feel free to contact us for help at any time.

Due to the intimate nature of the products we offer, items purchased are non-refundable unless it’s a manufacturing fault or damaged during shipping. Please understand that this is also for your protection, it is often impossible to tell if item has been opened, used or tampered with.

The Villager Online – Boudoir Shop holds your privacy in the highest regard. We value the need for discretion, confidentiality, and most importantly a safe and secure space to explore and transact.

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